Service Excellence in Your Campus Library
Recently the faculty and staff at the Bell Library have embarked upon a service excellence initiative. We hear about service excellence more and more often lately – we’ve even mentioned it a few times in our blog. What does “service excellence” mean? Perhaps more importantly, what will it mean for you? A simple Google search will give us some starting points…service excellence is an organization’s ability to meet and manage customer expectations. Lots of words are repeated in the results:…